CloNet Help Center
Customer support
The CloNet Help Center provides live, one-on-one support inside the app for orders, offers, QC reports, shipping, returns, and refunds. The fastest way to reach a human is email [email protected] or call +1 (617) 669-9958 (US support) — we respond Monday–Saturday.
How CloNet works
CloNet brings China's archive market to the world — pre-owned archive fashion from a curated network of top-tier sellers across Asia. Every purchased item is shipped to our Shanghai warehouse, inspected and authenticated by our team, and then sent to you via FedEx / UPS International Express. Total delivery is 7–15 business days from order. Read more About CloNet.
Buyer protection
Every item is authenticated before it ships. If an item fails authentication you receive a full, automatic refund. If our QC finds the item is materially not as described, you choose a partial refund or a full refund and cancellation. Full terms: Return & Refund Policy.
Policies
Shipping Policy · Return & Refund Policy · Terms of Service · Privacy Policy · Copyright & IP Policy · About & business information